The Legal Liaison will coordinate and support the functions of the personal injury department related to medical records and billing.

This is a remote position. Candidates must live in one of the states where we currently operate: MD, DE, VA, NJ, PA, FL, AL, GA, SC, and TX.

Essential Duties and Responsibilities:

• Initiates the medical record by creating and processing the patient case.
• Retrieves medical records by chart exporting; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
• Delivers charts/request to assigned personal or company.
• Keeps health care providers/requesters/attorneys informed by communicating availability or unavailability of the record.
• Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence by keeping patient records information confidential.
• Forwards all records to third party vendor, as necessary.
• Calls patients to gather information, makes calls to verify auto insurance, calls attorneys to gather limit information and accident details. Verifies patient personal health insurance. Once complete and cleared, calls patient to schedule or pass off to patient access to schedule.
• Creates billing statements for both Clearway Pain and Clearway Surgery Center. Verifies balances match patient accounts and sends to requested parties. Confirms insurance payments and verifies balances after payments are posted.
• Establishes point of contact with attorney’s offices and patients.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Checks work e-mail on a regular basis throughout the workday.
• Participates in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent WITH a minimum of three (3) years related experience; OR an equivalent combination of education and/or experience.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of CPT and ICD-10 coding rules.
• Must have a solid foundation of insurance knowledge and guidelines for third party payers.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Experience with motor vehicle insurance or Chiropractors office
• Two (2) years’ experience working with an Electronic Medical Record (EMR).
• Medical Billing Certification

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.